Career Opening: Front of House Manager at Trail Hub

Location: Trail Hub, 722 Chalk Lake Road, Uxbridge, Ontario

Reports to: Kelly Braendel, Head of Hospitality 

Salary: $50,000 – $60,000 annually

Career Overview: As the Front of House Manager at Trail Hub, you will oversee all front-of-house operations, ensuring a seamless and exceptional guest experience during events and daily restaurant service. This role is crucial in managing our team to maintain high standards of service, efficiency, and hospitality.

Key Responsibilities:

  • Oversee the daily operations of the front-of-house team, including scheduling, training, and general management.
  • Ensure all staff deliver exceptional customer service that aligns with Trail Hub’s standards.
  • Manage reservations, guest relations, and seating arrangements efficiently.
  • Collaborate with the Head of Events and culinary team to ensure smooth execution of events and restaurant service.
  • Handle customer inquiries and resolve issues with a guest-first approach.
  • Maintain a strong working relationship with the back-of-house team to ensure guest satisfaction and timely service.
  • Monitor and manage inventory of front-of-house supplies and equipment.
  • Train new hires on Trail Hub’s service standards, menu offerings, and POS system.
  • Conduct regular performance evaluations and provide constructive feedback to staff.
  • Implement policies and protocols that enhance operational efficiency and safety.

Qualifications:

  • Proven experience in a front-of-house management role, preferably in a restaurant or event setting.
  • Strong leadership skills with the ability to motivate and manage a team.
  • Excellent organizational and multitasking abilities.
  • Exceptional communication and interpersonal skills.
  • A commitment to delivering high levels of customer service and maintaining quality standards.
  • Knowledge of restaurant management software, POS systems, and reservation platforms. 
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

  • Competitive salary within the specified range.
  • Opportunities for professional growth and development.
  • Dynamic and supportive work environment.