Trail Hub Accessibility Policy

Effective Date: February 14th, 2024

At Trail Hub, located in the Greater Toronto Area, we are committed to ensuring that our services and experiences are accessible to everyone, including individuals with disabilities. Our Accessibility Policy outlines our approach to providing accessible services to all guests, in line with our values of inclusivity, respect, and equality.

Our Commitment

We strive to:

  • Ensure that our facilities, trails, events, and services are accessible to individuals with various types of disabilities.
  • Continuously improve accessibility to our website and digital platforms to comply with Web Content Accessibility Guidelines (WCAG).
  • Provide clear and accessible communication formats upon request.
  • Train staff on accessibility issues and how to assist guests with disabilities.

Facilities and Services

  • Physical Accessibility: We are dedicated to continually enhancing the physical accessibility of our premises. This includes accessible parking, restrooms, and seating areas.
  • Assistive Devices and Support: Guests are welcome to use personal assistive devices.
  • Service Animals and Support Persons: Guests with disabilities are welcome to bring service animals and support persons. Please inform us in advance if accommodations for service animals or support persons are required.

Feedback Process

Trail Hub values feedback on our accessibility services. Guests are encouraged to provide feedback to help us identify areas where we can improve. Feedback can be given through the following channels:

We commit to reviewing all feedback and responding in a timely and respectful manner.


Trail Hub provides training to employees on accessibility laws and on how to provide better support to individuals with disabilities. This training includes:

  • An overview of accessibility laws and requirements.
  • How to interact and communicate with people with various types of disabilities.
  • How to use equipment or devices available at our facility or provided by the guest.
  • What to do if a person with a disability is having difficulty accessing our services.

Modifications to This Policy

We are committed to developing accessibility policies that respect and promote the dignity and independence of people with disabilities. Thus, this policy is subject to change at any time and without notice.

Contact Information

For any inquiries or to request additional information about our accessibility policies and practices, please contact us:

Trail Hub is dedicated to meeting the needs of individuals with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements.